If you are having trouble with an EXOGAL Product, please send us an email at , or call us at 651-964-0698. You should note that our phone system is automated and it may take us 24 - 72 hours to return a phone call! If you send us an email it will hit our devices immediately, and we try to respond within an hour.
The current Comet Firmware level is 2.25.
The current Ion Firmware level is 1.83.
If your EXOGAL Product is already at this level, please do not perform an upgrade to it! It's likely to work fine but don't risk "bricking" it for no reason!
The Upgrade package for the Comet can be found here. The upgrade cables come packed with the Ion. The Ion has not received an update since its release.
If you want to update the Comet without an Ion, you will need to purchase an FTDI cable. Search Google for "FTDI TTL-232R-5V-AJ cable". A good global source is Mouser Electronics.
Update the Comet by following these instructions.